Direct and Online Marketing: Building Direct Customer Relationships

Direct marketing Customer database Direct-mail marketing Catalog marketing Telephone marketing Direct-response television marketing Online marketing Internet Click-only companies Click-and-mortar companies Business-to-consumer (B-to-C) online marketing Business-to business (B-to-B) online marketing Consumer-to-consumer (C-to-C) online marketing Blogs Consumer-to-business […]

Personal Selling and Sales Promotion

Personal selling Salesperson Sales force management Territorial sales force structure Product sales force structure Customer (or market) sales force structure Outside sales force (or field sales force) Inside sales force Team selling Sales 2.0 Sales […]

Communicating Customer Value: Integrated Marketing Communications Strategy

Promotion mix (marketing communications mix) Advertising Sales promotion Personal selling Public relations (PR) Direct marketing Integrated marketing communications Buyer-readiness stages Personal communication channels Word-of-mouth influence Buzz marketing Nonpersonal communication channels Affordable method Percentage-of-sales method Competitive-parity […]

Retailing and Wholesaling

Retailing Retailer Shopper marketing Specialty store Department store Supermarket Convenience store Superstore Category killer Service retailer Discount store Off-price retailer Independent off-price retailer Factory outlet Warehouse club Chain stores Franchise Shopping center Wheel-of-retailing concept Wholesaling […]

Marketing Channels: Delivering Customer Value

Value delivery network Marketing channel Channel level Direct marketing channel Indirect marketing channel Channel conflict Conventional distribution channel Vertical marketing system Contractual VMS Franchise organization Administered VMS Horizontal marketing system Multichannel distribution system Disintermediation Marketing […]